Occurrences

Acronym Expansion

extensible Customer Relationships Language

Description

The objective is to deliver XML standards for customer profile/information management to the industry. A global customer standard is becoming a necessity in today's competitive global customer-centric business culture to understand customer data, maintain quality and integrity of customer data and to exchange/share customer information across systems, tools, databases and platforms. This helps in building successful Customer Information Systems such as Data Warehouses, Operational Data Marts, CRM/e-CRM, and Single/360 degree Customer View. The developed standards should provide a common format to represent your customer-centric information/data (eg. name and address data, relationships data, non-name and address customer-centric data such as e-mail, ID, URL, Tel. no., etc). These XML Standards are designed to be application independent, vendor neutral, open and importantly,"Global". The OASIS committee will not address the following: validation and verification of the customer data, privacy, permissioning, transportation, messaging, routing and security of the data. Many other standard groups worldwide are working on this. The language was formerly known as CRML and has been renamed by OASIS's QIC technical committee.

Additional information

http://www.oasis-open.org/committees/ciq/